Survey Management
Use our experience and expertise to help you design effective customer feedback solutions to meet your research needs. Build a bank of questions organised by category. Choose from different question types and build simple or complex survey logic with our easy-to-use Survey Manager.
Read more about IVR Surveys.
Call Centre Feedback - IVR Surveys
Gather immediate, actionable feedback from your call centre customers using our intelligent survey solution. Get real-time alerts based on answers to questions and create recovery processes to rescue "lost" customers. Automatically translate voiced verbatim into text for further analysis. Review and compare agent and team performance to improve overall standards.
Read more about IVR Surveys.
Online Feedback - Web Surveys
Collect feedback from your web site using ServiceTick's web survey solution. Surveys can be uniquely designed and triggered based on defined business rules that allow precise control over targetting individual customers with dynamically created, intelligent surveys. All feedback collected is available in real-time in our reporting console.
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Online Customer Feedback - Email Surveys
Use email to get customer feedback immediately after specific business events or as part of a campaign. Use ServiceTick to broadcast your email with high rates of deliverability. View and analyse web-based reports providing deep analysis of the results and use our alerts to be immediately advised of customers in distress.
Read more about email surveys.
Mobile Customer Feedback - SMS Surveys
Collect feedback from your customers using SMS.
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Report and Analyse
See your feedback as soon as it is created by your customers using our web-based reporting console. Access comprehensive reports showing summary and detail information. Aggregate responses by question and question type. Cross-tabulate results by question type. Set alert conditions and define KPI monitors.
Read more about reporting.
Social Media Feedback
SeviceTick’s Social Media Monitor is an easy to use tool that constantly monitors customer comment and feedback for your brand across the social web. The Social Media Monitor lets you listen and respond to individual comments as well as aggregate and analyse overall feedback.
Read more about social media feedback.