Multiple options
Our email surveys can be used in a number of different ways to meet your business objectives. We can generate and send a customer an email survey in response to any trigger event on your web site or we can broadcast to a supplied bulk list.
Unique visual design
We can create unique visual designs for email surveys that reflect your corporate identity. Once prepared, our designs will be built and tested for compatability against all the major email clients and acceptance with all the major spam filters.
High deliverability
Email surveys will be delivered using our sophisticated broadcast platform that guarantees high rates of message deliverability. For email, we can also use our experience of running email campaigns to advise on appropriate send addresses, subject line and time of broadcast.
Capturing responses
Email surveys link to a dedicated microsite or web site form for presenting the survey and gathering the customer's feedback. Our solution can support any type of survey with multiple question types and routing logic. We can also draw on our previous experience of designing effective surveys to help you create the most appropriate question structure for your needs.
Real-time reporting
Each item of feedback collected from a customer will be available in real-time for reporting within our web-based
console. Our console will allow you to see the results from each individual customer as well as aggregating the results to provide an overall view of the responses provided. Alerting conditions can be defined based on the response to any question or the inclusion of specific keywords within any customer verbatim. Alerts can be seen via the reporting console and sent via email and can be used to create business processes to respond pro-actively to customer feedback.
Fully managed solution
ServiceTick stores all of the information created by customer feedback in our secure hosting environment which is fully managed by our own
account and technical support team.