Multiple options
Our SMS surveys can be used in a number of different ways to meet your business objectives. We can generate and send a customer an SMS survey in response to any trigger event on your web site or we can broadcast to a supplied bulk list.
High deliverability
SMS surveys will be delivered using our sophisticated broadcast platform that guarantees high rates of message deliverability.
Capturing responses
SMS surveys can be delivered using ServiceTick but, because of the limits of SMS, only certain types of survey will be suitable for this platform and we will be happy to advise on the most appropriate solution.
Real-time reporting
Each item of feedback collected from a customer will be available in real-time for reporting within our web-based
console. Our console will allow you to see the results from each individual customer as well as aggregating the results to provide an overall view of the responses provided. Alerting conditions can be defined based on the response to any question or the inclusion of specific keywords within any customer verbatim. Alerts can be seen via the reporting console and sent via email and can be used to create business processes to respond pro-actively to customer feedback.
Fully managed solution
ServiceTick stores all of the information created by customer feedback in our secure hosting environment which is fully managed by our own
account and technical support team.